Teuila’s story

This post was transcribed directly from a focus group recording made during my research. The woman’s name has been changed and any information that could potentially identify her has been removed. In places I have inserted words for clarity (enclosed within square brackets), and in others I have taken out…

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Desiree’s story

  This post was transcribed directly from a focus group recording made during my research. The woman’s name has been changed and any information that could potentially identify her has been removed. In places I have inserted words for clarity (enclosed within square brackets), and in others I have taken…

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Vicky’s story

This post was transcribed directly from a focus group recording made during my research. The woman’s name has been changed and any information that could potentially identify her has been removed. In places I have inserted words for clarity (enclosed within square brackets), and in others I have taken out…

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Why are we running around for these people?

I am very critical of Work and Income in this blog. While I’m unapologetic about my criticism of the organisation, sometimes I feel that caseworkers disproportionately bear the brunt of disparaging comments that should be more appropriately directed towards their employer. While case managers are the face of Work and…

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